Stewart Transportation Solutions Servant Leadership Philosophy

The modern management philosophy that is the foundation of STS is Servant Leadership. Servant Leaders are motivated by a natural desire to serve others. Making a difference for other people and pursuing opportunities that can impact other’s lives is a core value for STS. At STS, we train our team to serve others and to serve first. It’s our way of doing business.
We want to make doing business with STS a pleasure. If something goes wrong, we will fix it. We want to make our client’s lives easier. If it means working harder, staying later or re-working plans we’ll do it. Does it mean that we’ll do anything or say yes to everything? No. That’s not what our clients pay us to do. Our clients contract with STS because they know they can count on us to not just say yes all of the time but to offer solutions, options and present thoughtful opinions based on experience and to do the right thing. This is very important to us.
There are 10 characteristics of the Servant Leader that we teach our team and apply to our relationships with our clients.
1. Listening – A servant leader seeks to listen to what is being said and not said.
2. Empathy – Assume the good intentions of others and do not reject them as people.
3. Healing – Servant leaders recognize they have an opportunity to help others
4. Awareness – A self-awareness that enables one to understand issues involving ethics & values.
5. Persuasion – Building consensus among groups
6. Conceptualization – Stretch your thinking to encompass a broader perspective rather than short –term goals.
7. Foresight – Understand the lessons from the past, the realities of the present and the likely consequences of the future. 
8. Stewardship – Assuming first a commitment to serve the needs of others.
9. Commitment to Growth – Nurturing personal and professional growth among team members.
10. Building Community – Giving back to our local community as a team to help shape each other’s lives.
In this electronic age there is a tendency to manage remotely and provide feedback via email. We believe this often takes the heart out of relationships. It’s important to us that when you call our offices you don’t get prompted to go through several layers of recordings to leave a message or get “if you know your party’s extension please dial it now”. You call us, we answer. Our team’s cell phone numbers are printed on all of our materials so you can reach a team member directly any time of the day. You see, we think every time a client calls it’s an opportunity for someone on our team to serve. So, we train our team to respond to your request quickly and get proposals and budgets out the door so you can make decisions quicker and we can make your life easier. We want to make working with STS easy and efficient and we want it to be a pleasant experience. You’ve got enough to worry about.
To learn more about servant leadership go to http://www.greenleaf.org. Or, ask any member of the STS team.
“When we are motivated by a desire to sell, we are only looking out for ourselves. When we are motivated by a desire to serve, we are looking out for others. The shift to a service mentality is a far more abundant attitude.” – Marianne Williamson