By Connect Staff, May 4, 2017 for Connect Association
Colleen Chase, 30, works in Seattle as senior account manager at Stewart Transportation Solutions Inc. As a 2017 40 Under 40 honoree, Chase discusses her passion for the events industry.
What I do: I plan, coordinate and execute transportation logistics for conferences and events all around the country for up to 50,000 attendees. We bridge the gap between event planners and the transportation industry. Our success is built upon strong and authentic relationships with our clients, vendor partners and staff. It’s my goal to make the attendee experience better through thoughtful transportation planning, as it is the first and last impression of an event or conference.
How I got here: I stumbled into working for this company and ended up falling in love. Since then, I have gone from contactor to program manager to senior program manager and, most recently, senior account manager.
My greatest career accomplishment: I came into this business nine years ago with no experience in the events industry. I was very shy and introverted. Today, I am managing event budgets of over $1 million with teams of up to 125 people at a time.
Impressive stats: Last year, I saved our clients $90,000 on four large programs. The transportation component on an event is fluid, so I always try to find creative solutions to save our clients money.
A specific improvement I’ve made: A few years ago, I worked with one of our contract staff to develop a live ridership tool for our clients. They were blown away we could capture attendee bus ridership as it happened and watch it on their smartphones or laptops. Next, I was tasked by leadership to work with our web developer to make our beta Live Count program even better. Today’s version is amazing, and our clients love it.
What I’m working on: I am excited to manage several complex conferences over the next year with 20,000 to 30,000 attendees. Moving them from hotels to multiple venues is a challenge, but I love a good puzzle!
What I do outside of work: I love to do jigsaw puzzles, play board games and travel.