March 23, 2020

Like most of you, we have been carefully monitoring the rapidly evolving COVID-19 situation. In just a matter of weeks, we have seen our world and our industry change drastically. We want to assure you that we are doing everything we can to protect our people, our business and our ability to serve you.

In order to ensure the safety of our employees and their families, we have asked them to work remotely. We have also activated our business continuity plan, which allows us to remain fully operational. While our new normal looks a little different than it did 3 weeks ago, we are using a variety of virtual platforms for frequent communication and collaboration.

We know that COVID-19 has hit our industry particularly hard. From hotels and airlines, to convention centers and attractions, and everyone in between – we are in this together. For thirty years, we have provided superior transportation services to our customers in part because of our bus industry partnerships. Not only have these suppliers been a vital part of our business model, they have also played an important role in our country, connecting people and places for decades. To our bus industry friends – we support you and look forward to working with you again very soon.

The travel industry employs some 15.8 million Americans and in 2019 accounted for $2.6 trillion in economic output. We are proud to be a part of this vibrant industry and are continuing to plan future events. If you were planning a meeting for this Spring, please consider postponing or rescheduling. This will help our industry and our country recover.   

Although we never anticipated that our 30thyear in business would be our most challenging, we are committed to our industry, our clients, our vendors and our employees. We want you to know that we are very much still here and we plan to be around long after COVID-19. Thank you for trusting and believing in us for 30 years. We are grateful for every experience and look forward to many more. Stay safe and stay strong.


Eddie Stewart, CEO